Our Process
Measure Twice. Build Once. Wear for Life.
Free Shipping, Paid Duties, and Complimentary Cedar Shoe Trees Included
Measure Twice. Build Once. Wear for Life.
Your first commission begins with a private fitting at your home or office. We take the time to understand your measurements, proportions, and fit preferences, then use that information to determine the lasts and widths best suited to you.
The appointment is concise and designed to respect your schedule. Your retainer is fully credited toward your purchase. The resulting Personal Fit Profile serves as the foundation for your first commission and can be refined with all future commissions.
With fit parameters established, we focus on the aesthetic. Starting with your favorite silhouette, we'll help you choose colors and materials, and the type of sole construction you require. Select your finishing options and our 3D Design Tool will bring the whole configuration together.
Whether you prefer a sharp, chiseled toe or classic English contours, beveled waists or Dainite soles, we'll guide through the build process and ensure a configuration that matches your style preferences and wardrobe requirements.
For clients seeking a classic look with an accelerated timeline, we offer a curated selection of our House Configurations. These pairs utilize pre-selected premium leathers and sole specifications, allowing our master artisans in Almansa to prioritize their construction. These signature models bypass the design process and are expedited for swift factory completion.
The final design enters our production queue, where master artisans build your shoes to your exact specifications. Whether you chose a traditional Goodyear Welt or a flexible Blake construction, every detail—from the initial leather clicking to the final hand-polish—is executed in Almansa with a timeless dedication to traditional craftsmanship and uncompromising care. We establish clear, individual timelines before production begins so you know exactly when to expect delivery.
Every pair of shoes that leaves our workshop undergoes a rigorous physical inspection prior to final delivery. Our goal is to ensure you completely love the way you look and feel in your new Chancellor’s Gait shoes.
We stand behind our process with absolute confidence. Because leather is a dynamic material and feet are complex, true luxury requires reassurance. If we do not achieve an exceptional fit on your very first pair, we will remake them once at no charge.
For details about our Purchase Policy, including our Remake Guarantee, please see our Terms and Conditions.